Our Policies

Returns or Damaged in Transit

When your  package arrives, please take a few moments to inspect the items to be  sure they have arrived in perfect shape. If it appears that any items  have received damage in transit, please let as know so that we can make  arrangements for either a replacement item or a refund.

We do indeed  accept returns on unopened merchandise if you change your mind about an  item within 10 days of receipt. Simply save your packaging materials,  send us an email or give us a call at 412-487-7411 to let us know to  expect it and a refund will be promptly issued upon our receipt of the  item.

Privacy Policy

We account  to Uncle Sam so Little Coon Creek retains transaction related  information (name, shipping address, email address...) however, we do  not retain credit card information.  We do not track any information  after a shopper leaves our site.

Our GoDaddy  online checkout and PayPal do indeed retain credit card information for  an indefinite period of time. Please visit the PayPal homepage to read  PayPal's privacy policy.

From our  checkout page, your credit card information is encrypted and securely  passed to GoDaddy Online where funds are authorized, captured and  processed.  Unless requested, we do not manually enter online transactions so it's not  necessary for us to record or maintain sensitive payment information.

Email Address Privacy

At the  present time we do not maintain a mailing list.  You will receive  communications from us related to a transaction only -- an Order Receipt  email and if you have ordered tangible goods, you will also receive an  email with shipment and tracking information.

We have  indeed considered putting together a newsletter but if we ever get one  going, we promise to never send you unwanted email.  Newsletters will go  out only to folks who have specifically checked the Add Me to Email  List on the checkout page. We're not the sort of folks who would flood  anyone's inbox with emails every couple of days anyhoo.  For us, it  might be more like once a month or so when we get in new items or put  items on sale.

Newsletter  or not, we promise to never share your email address or other  information with any other parties and we promise never to send you  email without first giving your consent. 

Our first and foremost policy is to provide you with the best personalized customer service of which we're capable.